Introduction

All support tickets must be authenticated in some manner. We do this for both your security as well as ours. We need to be positive that the user submitting the support request does in fact have access to do so. Additionally, dashboard authenticated support tickets include important information that aids Datica engineers in solving your requests faster.

How to submit an authenticated ticket

The only reliable way to submit an authenticated ticket is via the Platform dashboard. To do this follow these steps:

1.) Log into your Datica account here: https://product.datica.com/

 

2.) To submit a ticket about your account, click the Contact Support link in the header:

 

support_account.png

3.) To submit a ticket about your environment, click the Contact Support link in the footer of the environment block:

 

support_environment.png

4.) To submit a ticket about a specific environment service, select the service in question, and then click on the Contact Support link in the header:

 

support_service.png

As noted, we send important metadata along with each submitted ticket. This means that a support ticket sent about your account will include different information than one sent about a specific service. Of course, if your issue doesn't fit into either three categories, you can just submit a ticket using any of the three methods listed above.